Privacy Policy

1. Information We Collect

We collect personal information only when you voluntarily provide it to us:

• Contact form submissions: your name, email address, phone number, service type, and message
• Technical data: browser type, operating system, and IP address collected automatically through server logs
• Cookies: we use only functional session cookies necessary for the website to operate

We do not collect sensitive personal information (e.g. financial, health, or government ID data).

2. How We Use Your Information

We use your personal information exclusively for the following purposes:

• To respond to your service inquiries and provide free estimates
• To schedule and deliver window installation, glass replacement, or restoration services
• To communicate updates related to your service request
• To improve the content and functionality of our website

We do NOT sell, rent, trade, or otherwise share your personal information with third parties for marketing or advertising purposes.

3. Legal Basis — Consent (PIPEDA)

Under PIPEDA, we collect personal information with your knowledge and consent. When you voluntarily submit our contact form, you consent to the collection and use of the information you provided for the purposes described in this policy. You may withdraw consent at any time by contacting us, subject to legal or contractual restrictions.

4. Data Retention

Contact form submissions and related correspondence are retained for up to 2 years for business record-keeping purposes, after which they are securely deleted. Server logs are retained for up to 90 days.

5. Your Rights Under PIPEDA

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Withdraw your consent to our use of your personal information (subject to legal exceptions)
• File a complaint with the Office of the Privacy Commissioner of Canada (OPC) if you believe your privacy rights have been violated

To exercise any of these rights, please contact us at info@swatwindows.ca. We will respond within 30 days.

6. Cookies

This website uses only functional cookies that are strictly necessary for its operation (e.g. session management). We do not use tracking cookies, advertising cookies, or third-party analytics cookies that identify individual users.

7. Third-Party Services

Our website may embed Google Maps to display our office location. Your use of embedded Google Maps is subject to Google's Privacy Policy. We do not control the data practices of Google.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of internet transmission is 100% secure.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date. Continued use of the website after any changes constitutes your acceptance of the updated policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact our Privacy Officer: